Terms of Service

1. Acceptance of Terms

By accessing or using VelvetRope ("Service"), operated by Foxxception ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms. We will notify you of material changes via email or in-app notice.

2. Description of Service

VelvetRope is a queue management and access control platform designed for high-traffic events, product drops, and limited-availability releases. The Service includes:

• Virtual waiting rooms and queue management
• Skip Pass — a paid priority access feature
• Raffle/lottery-based access selection
• Analytics and campaign management tools
• API access for headless integrations

3. Account Registration

To use the Service as a campaign operator, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activity under your account

You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Pricing & Payment

VelvetRope offers tiered plans with varying capacity limits. By subscribing to a paid plan, you agree to pay the applicable fees. All fees are billed in advance on a monthly basis and are non-refundable except as required by law.

Skip Pass Revenue: Revenue generated through Skip Pass sales is split 80/20 — you retain 80% and VelvetRope retains 20% as a platform fee. Payouts are processed via Stripe Connect on a monthly basis.

We reserve the right to change pricing with 30 days' notice. Price changes do not affect the current billing period.

5. Acceptable Use

You agree not to use the Service to:

• Facilitate the sale of illegal goods, services, or activities
• Deceive or defraud end users
• Distribute malware, spam, or engage in phishing
• Circumvent or disable bot protection features
• Resell or sublicense access to the Service without authorization
• Overload or interfere with the Service's infrastructure
• Violate any applicable law or regulation

We reserve the right to suspend or terminate your account immediately for violations of this section, without prior notice or refund.

6. End User Responsibilities

As a campaign operator, you are responsible for:

• Clearly communicating queue rules and Skip Pass terms to your end users
• Ensuring your destination URL is functional and can handle forwarded traffic
• Handling customer support for your end users regarding the products or services behind the queue
• Complying with all applicable consumer protection laws in your jurisdiction

VelvetRope is a queue management tool. We do not control, endorse, or assume liability for the products, services, or content behind your campaigns.

7. Skip Pass Terms

Skip Pass allows end users to pay for priority access in a queue. By enabling Skip Pass on your campaign:

• You acknowledge that Skip Pass does not guarantee access to the destination — it improves position in the queue
• Refund policies for Skip Pass purchases are at your discretion and should be communicated to your end users
• VelvetRope processes payments via Stripe; all payment disputes are handled through Stripe's dispute resolution

8. Raffle/Lottery Terms

VelvetRope's raffle feature provides random selection from a pool of entrants. By using this feature:

• You are responsible for complying with all local, state, and federal lottery and sweepstakes regulations in your jurisdiction
• VelvetRope provides the randomization technology but does not constitute a gambling service
• Verified (paid) raffle entries are processed via Stripe and subject to Stripe's terms
• Winners have a time-limited claim window; unclaimed spots are reassigned automatically

9. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by Foxxception and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

You retain ownership of your content (campaign names, branding, destination URLs). By using the Service, you grant us a limited license to display your branding in the context of your waiting rooms and campaigns.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied
• We do not guarantee uninterrupted or error-free operation of the Service
• We are not liable for lost revenue, lost profits, or indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim

11. Indemnification

You agree to indemnify and hold harmless Foxxception, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may cancel your account at any time through the Settings page or by contacting support. Upon cancellation:

• Active campaigns will be deactivated
• Pending Skip Pass payouts will be processed within 30 days
• Your data will be retained for 90 days, then permanently deleted

We may terminate your account for breach of these Terms, with or without notice. Sections regarding limitation of liability, indemnification, and governing law survive termination.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law.

14. Contact

If you have questions about these Terms, contact us at: